Room Service Manager

Job Type: Full-time

Salary: 75K-98K plus bonuses and commissions

Location: New York City, New York

Job Description:
As the Room Service Manager, you will be responsible for managing the room service operations within our hotel, ensuring that guests receive prompt, accurate, and high-quality service. You will oversee the room service team, coordinate with the kitchen and other departments, and maintain the highest standards of guest satisfaction. This role is perfect for a hospitality professional who is passionate about delivering personalized and exceptional guest experiences.

Responsibilities:

• Manage all aspects of the room service department, including staffing, scheduling, and daily operations.
• Recruit, train, and develop room service staff, fostering a positive and collaborative work environment.
• Ensure the timely and accurate delivery of food and beverages to guest rooms, with an emphasis on presentation and service quality.
• Develop and enforce room service policies, procedures, and service standards to ensure consistency and guest satisfaction.
• Monitor inventory levels for room service supplies, including food, beverages, and equipment, and coordinate with the purchasing department for timely replenishment.
• Work closely with the culinary team to ensure that menu items meet guest expectations and are delivered promptly.
• Handle guest inquiries, special requests, and complaints with professionalism, ensuring a positive resolution and guest satisfaction.
• Maintain the cleanliness and organization of room service areas, including carts, trays, and storage spaces.
• Analyze room service operations to identify opportunities for improvement and implement strategies to enhance efficiency and guest experience.
• Ensure compliance with health, safety, and sanitation regulations, maintaining a clean and safe working environment.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 3-5 years of experience in room service or food and beverage management, preferably in a hotel or upscale environment.
• Strong leadership and team management skills, with the ability to inspire and guide staff.
• Excellent communication and customer service skills, with a focus on guest satisfaction.
• Exceptional organizational and time management abilities, with attention to detail.
• Proficiency in room service management software, POS systems, and Microsoft Office Suite.
• Flexibility to work evenings, weekends, and holidays as required.
• Passion for the hospitality industry and a commitment to delivering an outstanding room service experience.

Benefits:

• Competitive base salary plus commission structure
• Comprehensive benefits package, including health insurance and retirement plans
• Opportunities for career advancement and professional development
• Positive and collaborative work environment with a focus on employee well-being